Refund & Cancellation Policy

1. Milestone-Based Service Model

At Yugam Technologies, our work is customized and service-oriented. We operate on structured milestone schedules (e.g. Discovery & Wireframes, Alpha Prototype, Beta Release, Live Deployment). This protects both parties by ensuring payment is only triggered as verifiable progress is demonstrated.

2. Cancellation Before Development Starts

If a client or student group cancels an engagement prior to the initiation of any design or coding work (within 48 hours of initial deposit), the initial advance is refunded minus a nominal administrative/processing fee of 10%.

3. In-Progress Project Cancellation

If a project is cancelled midway through development:

• Payments completed for milestones that have already been developed and demonstrated are non-refundable.
• Any advance paid toward future unstarted milestones will be calculated and refunded pro-rata based on actual hours logged.
• All completed source code and documentation up to the point of cancellation will be handed over to the client.

4. Requesting a Refund

To submit a formal cancellation or refund inquiry, please email contact@yugamtechnologies.com with your Project ID, invoice copy, and reason for cancellation. Refund requests are reviewed and processed within 7 business days via the original payment route.